Choosing a Commercial Photographer: Client knows best?

A few days I came across an interesting question  on Linked IN:

When a client wants something stupid, what do you do? Give em what they want, take the cash and run, or stand up for what you know is the best solution?

My response to that discussion was the following:

If a client asks for something that is off the wall I usually explain to them the ramifications. It usually comes down to crew time or added expenses, so that translates into money.  I explain that the (estimate) agreement was for a give set of conditions, parameters, usage, etc.  Then explain the added cost.  Weather is always a condition where the client likes to make me responsible for the outcome. It both cases I tell them I will not spend their money with out their approval and the final decision is theirs. I always give my professional opinion based on my many years of experience in dealing with their particular requests. I also explain that my job is to make sure that they have what they need when the shoot is over. I always remain willing to do most anything requested as long as they take the responsibility for the outcome based on their requests, because after a certain point  where they go against my better judgement, it becomes their responsibility for the outcome. If the client is difficult this all goes in writing which can piss off some clients because I am covering my ass not theirs.

We are also very organized. I stress preproduction. Preproduction saves time and money when you have a crew standing around. I also nudge the client with a firm hand to give me the info, layouts, specification, etc. well in advance so that I can do my planning. Most clients comment on how smoothly the shoot went. I have come to realize that many clients prefer chaos. They hide behind it to cover their asses and shift the blame. If I can remove the chaos things will go smoothly.

What have you done when approached with a situation such as this?

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